Officer - Assessment Adjustments

• Part-time (0.4 FTE), fixed-term contract until 25 September 2021; based at RMIT City campus but may be required to work and/or based at other campuses of the University
• Play a pivotal role in providing accurate advice and service, to ensure timely provision of information about the Assessment policy and procedures at RMIT University
• Reports directly to the Manager, Assessment Adjustments and University Appeals
• Remuneration at HEW 5 ($69,143 - $79,425) + 17% superannuation

About us

RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

About the College

The Education Portfolio is headed by the Deputy Vice-Chancellor Education and Vice President who leads the planning and implementation of the University’s strategies related to RMIT’s academic programs and the RMIT student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.

The Education Portfolio plays a key role in empowering students to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for students is a priority for the University.

The Academic Registrar's Group (ARG) is responsible for the administrative, policy and governance activities of the University which relate to the student lifecycle. The ARG operating environment is highly complex, with a staff establishment of around 130 EFT and an operating budget of in excess of $20 million.

Core University services provided by the Academic Registrar's Group include: academic policy, academic governance, student complaints; student discipline; course and program administration; student system configuration and management; admissions governance; enrolments; student records administration; assessment support including special consideration and student progress; results and program completions; graduations; student communications; and customer service.

More details on the Education Portfolio in this link.

About You & the Role

• First point of response for enquiries across multiple email accounts, particularly the special consideration and HESA remission email accounts
• Assist with the administrative processes relating to special consideration and HESA remission of debt applications and outcomes
• Supports other unit activities including data entry, academic progress and results related processes and responding to enquiries from staff and students on these matters

You will have:

• Excellent interpersonal and communication skills (both written and verbal) with ability to collate, provide and deliver information (including relevant policy and procedural information) effectively, accurately and in a professional manner
• Excellent administrative and sound coordination skills in ensuring all processes are consistent with policies and procedures
• Strong organisational and time-management skills, displaying versatility and flexibility in meeting changing demands and the priorities of deadlines and team commitments
• Passion and self-initiative with the ability to work autonomously as well as effectively with minimal supervision as a team member in a fast paced and repetitive work environment
• Computer skills and competency in using software and document management tools such as Microsoft Office and email applications, with a high level of accuracy in typing and data entry
• Commitment to confidentiality in providing high-level, confidential responses to sensitive and challenging situations and communications in an appropriate manner

Qualifications

Diploma or Degree in business or office administration. Candidate with commensurate experience working in a similar role in a university, student services or customer service environment will be highly regarded.

Preferred: Candidate with experience in a Campus Solutions student management system is an added advantage.

Note: Appointment to this position is subject to passing a Working with Children check.

Bring your whole self to work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognized by a broad spectrum of external organizations. Visit our Linkedin Life pages to learn more and see some of our most recent wins. 

To Apply

Please submit your updated resume and cover letter outlining your experience and achievements by clicking on the ‘Apply now’ link. Please note that a separate response to Key Selection Criteria as stated on the Position Description is not required. For any enquiries regarding this role, please contact Brooke Harwood (brooke.harwood@rmit.edu.au).  

 PD - 588048 - Officer, Assessment Adjustments.pdf

We are also happy to make adjustments to the recruitment process for your accessibility requirements. Please contact us via your preferred type of communication: email TalentSupport@rmit.edu.au or call Kassie on +61399252442 with your request(s).

Applications close Sunday 6th December 2020.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

Trans and Gender Diverse applicants

Inclusion is at the durrung (or heart) of who we are. We aim to create an environment where staff and students who identify as trans and gender diverse feel supported to succeed and belong.

We recognise the challenges faced by the trans and gender diverse community when applying for a new role.

At RMIT, we aim to support you from the start. Our Talent Acquisition team are active members of the RMIT Ally network.

For enquires or support through the application, recruitment and onboarding process, applicants who identify as trans or gender diverse are invited to contact Mat Lewis at mat.lewis@rmit.edu.au