Assurance Management
Expert – Home Owners Portfolio
First, a bit about ANZ.
At ANZ, everything we do boils down to ‘why’
– our purpose – to shape a world where people and communities thrive. We're
just as focused on seeing our people thrive as well as our customers. We are
responding faster to changing customer requirements, focusing on the things
that matter the most, energising our people, eliminating waste and reducing
bureaucracy.
ANZ NWOW
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The purpose of the Assurance function is to
empower the business to manage their own operational and compliance risks by
providing expert advice, insights and coaching that helps embed sustainable and
well managed risk practices that protect ANZÂ’s customers, bankers and
shareholders.
- To enable Australia Retail and Commercial to be bold, within
appetite and take well considered risksÂ’, in the right way by leveraging
our specialist expertise in the delivery of risk management practices.
- To challenge the status quo and coach Australia Retail and
Commercial to have the best-fit capability, awareness, frameworks and
tools to not just delivery on risk accountabilities but to take risk well.
- To monitor the risk environment and detect where more rigor
is required, so risks are identified, assessed and treated well.
As an Assurance Management Expert – Home
Owners Portfolio you will be responsible for providing 1st line operational
risk management support to the Home Owners Portfolio.
The Home Owners Portfolio is made up of the
following Tribes – Home Loans, Deposits, Credit Cards/Personal Loans (CCPL),
Wealth, Partnerships & Customer Engagement (PACE) and Responsible Lending.
As the product engine of AR&C, Home Owners has E2E accountability for risk
management for retail products and has a strong and positive embedded risk
culture.
In this role you will be required to:- Manage risk governance for the
Portfolio (Home Owners Risk Mgt Forum) and help uplift the quality of
governance, oversight and risk reporting. Â
- Drive Portfolio-wide risk
engagements and accountabilities e.g. CPS 220, ACL Attestation, ABAC
Assessments, etc
- Create visually impressive
presentations which de-mystify risk and communicates risk management to
the business in a simple, succinct but memorable fashion.
- Provide insights, identify
trends and make recommendations in relation to how risks are being
identified, assessed and treated across the portfolio
- Mature the risk management
ecosystem, including proactively identifying and responding to
internal/external influences at a portfolio/tribe level
- Drive improvement in risk
capability/culture/awareness and promote operational risk management as a
core capability across all Tribes in the Portfolio
What you bring to the Assurance Management
Expert role?Â
- Strong commercial acumen
- Experience in risk management
OR internal / external audit
- Strong understanding of
products and segment strategies and impacts on operational risks and controls
- Experience undertaking high
risk reviews and writing risk submissions
- Strong understanding of
operational risk strategies and regulator requirements relevant to Retail
Products
- Ability to collaborate with the
business to develop effective operational risk management solutions
- Utilise analytical insights and
data to identify opportunities to better balance risk with customer
propositions
- Desire to create a thorough
understanding of how our customers and bankers relate and react to
embedding risk management in everyday activities
- Willingness to look at things
differently, challenge the status quo and innovate
- Strong stakeholder engagement
skills and ability to build relationships
Who are you?- Risk savvy – You build sustainable solutions that protect customers,
stakeholders and the community
- A team player – You know we only win if we all win. You recognise
and value the different perspectives and skills your colleagues bring. It
is not about being a hero but jumping in and contributing to the successful
delivery of the teamÂ’s mission
- The customer’s biggest fan – You demonstrate a thirst for better understanding
the customer and define the problem and develop solutions through their
eyes
- Comfortable being uncomfortable
– You are comfortable with
uncertainty and have the ability to effectively manage yourself through
ambiguity and change
- Continuous improvement junkie – You constructively challenge the status quo, look
for better ways to do things and passionately advocate continuous
improvement
- Committed to your own and
other’s growth – You strive to stretch and
grow yourself and others by identifying your own development areas,
seeking feedback and providing feedback to others to help them learn and
grow everyday
- A problem solver – You are energised by tackling complex problems
and use critical thinking, your network, skills, knowledge, and available
data to drive better outcomes for our customers and the bank
This is a permanent opportunity, and can be based in either Sydney or Melbourne.At
ANZ we aim to create an inclusive environment where employee differences such
as gender, age, culture, disability, sexual orientation, family and caring
responsibilities and religion are valued.
We
work flexibly at ANZ. Talk to us and let us know how this role can be flexible
for you.
To find out more about working
at ANZ or to view other opportunities visit www.anz.com/careers.
You may apply for this role by visiting ANZ Careers and search for reference
number AUS119966.
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