Senior Business Analyst, with strong Card Schemes or Payments Technology experience

Journey Expert – Deposits Tribe

Permanent

833 Collins Street, Docklands VIC 3008

The purpose of the Deposits Tribe is to provide products that are simple, easy to use and enable our customers to bank with confidence. Through the design, manufacture and management of a simple range of savings & transaction products to bring the customer proposition to life for our Retail & Business customers.

As a Senior Business Analyst (also known internally as a Journey Expert), in our Payments squad your mission is to ensure our products, systems and processes are fit for purpose.  You will be part of a team that ensures our Visa Debit Card product aligns to the latest scheme capabilities and contribute to the continuous improvement of our payments technology to support the needs of our customers.

You will use your senior business analysis and / or product management skills to identify and implement robust solutions and successfully manage and embed deposit product related changes.  You will collaborate with a wide range of stakeholders to ensure business and customer impacts have been considered, whilst bringing your problem solving and analysis mind set to help the bank support best practice compliance.

Who are you?

• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
• A collaboration champion - You work closely with your colleagues to ensure alignment and champion the sharing of learning across teams
• Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
• Committed to your own and others’ growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community.

What you bring to the Deposits Tribe?

• Existing functional experience or expertise in one or more of the following disciplines: Product management, Business Analysis, Change Management, Implementation
• You have experience and understanding of Card Schemes or Payments technology / Banking Products / Product Management and implementing change.
• Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
• As a Business Analyst you will have performed analysis and definition of business requirements, conducted impact assessments, communicated change impacts to stakeholders, and supported in the end-to-end journey of implementing the change.
• You will participate in workshops, to elicit requirements and provide solutions to meet customers’ business needs with oversight by a Product Owner and with support of the team.
• You will be responsible for eliciting, documenting and managing the requirements throughout; analytical activities such as process modelling, testing, gap analysis, and change transition.
• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do.
• A desire to optimise customer journeys and experiences
• Interest in and affinity for Technology.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS122435.