Commercial Credit Assessor CSE

Commercial Credit Assessor (Customer Service Expert)

• Responsible for accurate and timely completion of Credit Assessment for Small Business Owners for needs such as Asset Finance lending, cash-flow products and residential home loans.

• Provide a high level of customer service by accurately dealing with all enquires in a friendly and timely manner.

• Consistent credit decisions to balance commercial imperatives with risk appetite.

About The Role

Role Location: 833 Collins Street, Docklands VIC (currently working remotely)

Role Type: Permanent, Full-time

As a Commercial Credit Assessor, you will primarily be responsible for exercising sound judgement in the assessment of Small Business credit and/or Asset Finance applications. Your focus will be on making timely, accurate and consistent credit decisions for new and increased customer lending requests. You will build your skillset to have the ability to assess a vast array of applications, including Commercial investment proposals, Company Home Loans and Home Loans for Medico clientele. You will also have the opportunity to learn broader skills to support the entire Business Owners customer value chain.

Your role will involve you working collaboratively in customer value teams to deliver outcomes for our small business customers, supporting their lending and credit requirements as well as servicing their day to day banking needs. You will also work closely with internal frontline, Brokers, Mobile lenders and Branch network bankers and ensure all necessary actions are conducted in a friendly and timely manner within agreed Service Level Arrangements.

About You

To grow and be successful in this role, you will ideally bring the following:

• Previous exposure and experience in areas such as lending, credit and/or risk.

• Ability to interpret and analyse financial statements.

• A commercial acumen that balances the needs of our customers, our people and our stakeholders.

• Your ability to empathise with our customers and passion for getting things right for them, every time.

• Enthusiasm to keep your customer value team operationally fit, to ensure we are where our customers need us most.

• Ability to identify and resolve obstacles, and a curiosity to trial new process or approaches to optimise your team’s performance and continuously improve service to our customers.

• Your ability to work with others to help your team grow.

• A capacity to work hard and well with others in a manner that is consistent with ANZ’s purpose and values.

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS126358.